Boston to Beaches

"Dear Mr. Keller:

I am writing today to convey the outstanding service experience I have had with a member of your staff, Ms. Patti Fine.

I have had the pleasure of working with Patti over the past couple of months - and she has so impressed me, that I can’t help but find myself telling almost everyone I know about how amazing my experience with Keller Williams has been. It is clear that Patti views her relationship with clients as something much more than a real estate transaction; that she is motivated by a genuine desire to ensure that every seller/owner is comfortable through the process and happy with the outcome. Nothing else could explain just how far above and beyond she has gone.

In my continued exuberance, let me share with you (as I have with dozens of others) just a few examples of her outstanding dedication to client service.

In my case, I was relocating from San Francisco to Boston. I hadn’t yet accepted my offer of employment, but wanted to get a feel for properties and neighborhoods in Boston. With limited notice, and no commitment from me nor my company that I was even definitively moving to Boston, Patti invested in preparing an afternoon of viewings that fit exactly with the preferences I had discussed and efficiently utilized the limited time window that I had open. It turned out we saw 14 properties in one afternoon (a logistical feat in an of itself) and that very weekend - I both accepted my job offer and put an offer down/purchased my new home. All of this was handled with remarkable efficiency and professionalism over the phone. At this stage - I hadn’t yet even been in touch with my relocation consultant - yet Patti jumped in, put me in touch with mortgage brokers, real estate attorneys and all other details/services I needed to feel comfortable about my big decision. She answered any/all questions I had - and willingly went back to the house on my behalf several times to check on some details I needed. She provided personal support as well as sound professional advice as we moved quickly from viewing and intial offer through closing.

Given how quickly everything happened, I came back out to Boston a couple of weeks later to do an inspection and at that time, I brought a family member.

Even though I’d already effectively purchased my place, I wanted to see other properties- and again - Patti spent the better part of 2-3 days with us - touring properties, while simultaneously taking care of all the inspection and closing logistics.

Between inspection and closing, once again - I was out of town in CA or on vacation - yet I wanted to have a few things at the house looked after before moving to Boston/into my new home. Again Patti volunteered to help look after all these details - from identifying an interior decorator from her broad network, to come over and do a consultation and help me select paint colors to finding contractors to spec out a custom cabinetry job, to going to the hardware store to purchase miscellaneous items in time for the GC to install them in my new home prior to closing Patti was always there to count on. Her own extensive network, and the generosity with which she shared of her own connections and time was remarkable.

Furthermore what impressed me what how vested she became in helping me truly settle into Boston - not just selling me a home, but helping with little things such as providing the address to the RMV or acquainting me with local restaurants and services in my new neighborhood.

I could go on and on, but I will stop and say - you have a gem of an agent in Patti - and I will continue to talk about how wonderful my experience has been as long as anyone is willing to listen.

Yours sincerely,

Amee C
SVP Strategy, Staples Inc.

(Response from Mo Anderson, Vice Chairman of the Board for Keller Williams Realty)
Dear Amee,

Thank you so much for taking your time to write this beautiful note of appreciation about Patti Fine.

As Vice Chairman, I am blessed by many letters from our real estate clients with words of praise to our agents. However, I am especially touched by your letter and story about Patti. Your passion for the loving care she provided is clear.

It fills my heart with joy to learn of the professionalism and integrity demonstrated in your Keller Williams experience. What a surprise and blessing it must have been to find such a whole-hearted investment in your welfare from your real estate professional.

I am truly thrilled that Patti blessed your life, as she is blessing to this company. We are honored to be in business with her!

May your new life in Boston be filled with happiness and prosperity.

Warmly,

Mo
Vice Chairman of the Board
Mo Anderson
Keller Williams Realty Int."

"Patti is a truly outstanding real estate agent. We felt like we won the lottery when we met Patti, as she is reliable, knowledgeable, extremely experienced, and well connected with other realtors in the area. We were first time homebuyers and we felt lucky to have Patti’s unique combination of expertise, energy, and kindness in our corner. She was by our side through the entire process, available around the clock, and even helped us negotiate an offer while she was on vacation three times zones away. We found everything we were looking for in a home and more. Patti truly made a difference in our lives, and we would recommend her wholeheartedly to anyone buying or selling a home."

"“Working with Patti was a pleasure. When I and my husband started hunting for houses in North Boston area we were told that it is not going to be easy and it will be time consuming. But our experience with Patti has been extremely smooth. Not only did she promptly return our phone calls and e-mails, she made the home buying experience quite simple for us. She kept us informed every step of the way from searching listings, coming along with us for open houses, to making an offer on our new home. We started the journey in May 2018 and by mid July 2018 we closed on our house of our choice. I highly recommend Patti for your next real estate transaction. She is not only fast but also fun to be around and a cool person.” – Rekha and Renji"

"Patti and I met by chance one night and I am so glad that we did! I was looking to buy my first condo and had a couple of things that I absolutely had to have in my new home. I had seen several places in the area but none of them were giving me that “this is the one” feeling. I explained this to Patti and she listened to me and didn’t try to push he own agenda. Together we found a place that is just perfect for me and I couldn’t be happier in my new home. Patti was very patient with me since I was a first timer and made sure I understood what to expect and really stuck by me the whole way through. She even was my personal chauffeur at times! Patti really goes the extra mile and provides service with a smile at every turn. She is terrific!
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"Patti Fine is a true professional! Patti helped us buy our first house at the peak of the market in Summer 2005 and then helped us sell that same house at the bottom of the market in the Fall 2008 – Patti gave us sound and strategic advice which resulted in us buying a home that met all of our needs in a high demand/low inventory market and then selling our home in a very difficult market in less than 90 days. Patti is extremely honest and hard working which resulted in two great outcomes for us! We would recommend Patti to anyone looking to buy or sell their home."

"Patti is the best! We could not have asked for a better match in a realtor. Patti helped us list, market, and sell our home quickly. We encountered many unexpected challenges during our home-selling process, which she handled swiftly and efficiently. Patti kept us informed at every step of the process and was persistent without being pushy. Patti even went the extra mile and gave much of her own time to assist us during the moving process.

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